Common Questions about our Vacation Rentals
GENERAL QUESTIONS
Call or text*: (503) 362-2965
*For the fastest response, consider using our Contact Us page or send us a text message: (503) 362-2965.
Need a pet sitter?
You can find "local pet-sitters" on Rover.com in the local Oregon Coast area with almost many sitters to choose from: CLICK HERE
Need animal boarding information?
- Make sure shots are up-to-date.
- Your dogs might need a behavioral assessment.
- Book dog boarding as early as you can.
- Find out about emergency care.
- Sign up for playtime.
- Ask about bringing food from home.
- Check out the perks.
- Put special care instructions in writing. This helps ensure that your dog receive any special care they need during their stay.
SCHEDULING YOUR RESERVATION
We are excited to help you with your reservation!
For Coast rentals:
• Online reservation
• Call the office at 503-362-2965 to get your reservation started and rental contract sent to you
Oregon Coast properties may be reserved 1 year in advance to your arrival date.
Online bookings:
Your information can be filled in online through our secure reservation system. Once you submit your reservation your dates are blocked. The booking will be reviewed by one of our reservation specialists in the office within 24 hours and you will be sent your confirmation and the deposit or balance will be charged.
Administrative bookings – Call into office:
We will need to gather some additional information to work up a rental contract that will be emailed to you (unless otherwise requested). Please read the contract carefully, and complete your e-signature on your electronic device within 3 days of receipt. Many of you will vacation with other family members or friends, but only one person signs the contract and this is the person responsible for the rental and payment. (We offer convenient E-Signature with instant submission upon your electronic signature.)
For Sunriver rentals:
All bookings are set up over the phone with one of our reservation specialists. Please call our office at 503-362-2965 to complete your reservation. Once you have made your reservation, a rental contract will be emailed for you to complete your e-signature within 3 days of receipt.
Sunriver homes may be reserved 1 year in advance to your arrival date, however, the opening day for the Summer Peak season is June 1 for the following year's season (June - September/Labor Day).
Please note, email inquiries are not reservations and we cannot put a hold on properties. Your dates are only secured after you have booked online or called the office and provided your information for a contract to be emailed to you.
We welcome all of our guests to “book direct” on our website or with one of our reservation specialists rather than choosing to opt for a 3rd party channel website. We are glad to meet new guests through these sites, however we want to ensure for their future stays, our guests receive the best rates and reservation experience.
The services fees alone through these sites will on average cost you an additional 11-14% more on your reservation with no difference to the property you're booking!
Blue Pacific by Portoro is a boutique management company that specializes in luxury properties on the Oregon Coast and in Sunriver and have been managing properties and working with guests since 2001. Choosing to rent from a long-standing company with a hands-on management program offers many benefits like local support and assistance, the best rates, no surprise fees, 20 years of experience providing area information for the best vacation experience, 24/7 emergency guest assistance, secure bookings, and personal service "beyond the website".
You are welcome to view our up-to-date SPECIALS PAGE to review available offers and to join our E-Newsletter to get “Early Access” to upcoming and available specials.
FINALIZING YOUR RESERVATION
Oregon Coast:
All online reservations require payment by credit card at the time of booking. By reviewing and approving the rental contract and completing the reservation, Guest authorizes BPVR to charge the total remaining balance due 30/60 days, as applicable, prior to the arrival date. Blue Pacific by Portoro defines two (2) rental periods (length of stay) for cancellation deadline policy as stated and reservation payment due dates:
8 nights or less
50% deposit at the time of booking, balance due 30 days prior to arrival
Less than 30 days prior to arrival, full payment due at time of booking
9 nights or more
50% deposit at the time of booking, balance due 60 days prior to arrival
Less than 60 days prior to arrival, full payment due at time of booking
Reservation charges include, but are not limited to, lodging, taxes, Accidental Damage Waiver Program (ADWP), cleaning, processing and booking fees. All fees are subject to change. Blue Pacific by Portoro reserves the right to add additional charges for changes to the tax rate per county or state ordinances prior to arrival.
Sunriver:
50% deposit required at the time of booking for Off-Peak/Ski reservations booked more than 60 days to arrival and booked more than 90 days to arrival for Peak reservations (Holiday/Summer). The balance will be due 60 days prior to arrival for Off-Peak/Ski and 90 days prior to arrival for Peak. Reservations made less than 60/90 days respectively will require full payment at the time of booking. All online reservations require payment by credit card at the time of booking. By completing the reservation process, Guest also authorizes Blue Pacific by Portoro to charge the total remaining balance due 60/90 days prior to the arrival date, respectively.
Reservation charges include, but are not limited to: lodging, taxes, Accidental Damage Waiver Program (ADWP), Sunriver Resort, cleaning, processing and booking fees. All fees are subject to change. Blue Pacific by Portoro reserves the right to add additional charges for changes to the tax rate per county or state ordinances prior to arrival.
Reservation holder must be occupying the property.
The group occupying the property and the group making a payment must both sign the rental agreement.
Gift Certificates may also be purchased at any time by contacting the office. Call (503) 362-2965.
We encourage trip protection policies through Rental Guardian Travel Insurance. Please be sure to carefully consider this insurance in order to prevent loss of any payments for an event that may have been covered by this policy. Rental Guardian offers a 10 day period after you purchase the policy to review it (there are some restrictions depending on how close to your arrival date you purchase the insurance). You may cancel within this 10 day period for a full refund.
The additional insurance would be either 7.0% for Standard Travel Protection (Option 1) or 10.8% for Cancel For Any Reason Travel Protection (Option 2) of your total reservation and can be purchased up until 30 days prior to your arrival date (or same day is less than 30 days from arrival. -- If the full balance of your stay is due upon our receipt of your rental contract electronic signature, please notify our office prior to completing your agreement of your insurance purchase request.) [If you would prefer an exact dollar amount quote for either policy option, please let us know.]
Option 1: "Standard Travel Protection", which protects your vacation investment up to 100% for covered reasons like illness, injury or death in the family or someone in the traveling party, natural disasters, hurricanes, travel delays and much more.
Option 2: "Cancel For Any Reason Travel Protection", which protects your vacation investment up to 100% for covered reasons like illness, injury or death in the family or someone in the traveling party, natural disasters, hurricanes, travel delays and much more. You can also cancel for a reason not listed in the policy and be eligible for a partial reimbursement (this benefit must be used 2 days or more before check-in). CFAR is only available to US State Citizens EXCLUDING residents of New York, New Hampshire, Washington or Puerto Rico.
See Rental Guardian Travel Insurance to learn more and purchase coverage online or see our site for more information.
- Read more about Rental Guardian Travel Insurance (Download PDF)
- Rental Guardian covers up to 30 different situations! (Download PDF)
- Learn "How to File" (Download PDF)
COAST - LINCOLN CITY, DEPOE BAY
Coast Cancellation and Refund Policy: Blue Pacific by Portoro has a defined cancellation deadline on all Lincoln County reservations by two rental periods: 8 nights or less, 9 nights or more. All cancellations must be submitted in writing (via email or mail). All changes to reservations must be completed in writing prior to applicable cancellation deadline.
8 nights or less
- 30 days prior to arrival, full refund of all monies paid less 10% cancellation fee of total reservation (or minimum $50 fee)
- Less than 30 days prior to arrival, reservation will be non-refundable
9 nights or more
- 60 days prior to arrival, full refund of all monies paid less 25% cancellation fee of total reservation
- Less than 60 days prior to arrival, reservation will be non-refundable
Less than the defined cancellation deadline, as stated, Blue Pacific by Portoro is not able to give refunds for the reservation for any reason, including weather related issues, acts of God (i.e. snow, wind, rain, power outages), medical emergencies, illness, death, or any other causes beyond their control. Blue Pacific by Portoro is also not able to offer refunds for early departures or shortened stays. Should a Lincoln County ordinance be in effect during the dates of guest reservation prohibiting the guest to use the property or a mandatory evacuation is issued during Guest’s reserved dates, Guest will have the option of a Blue Pacific Re-Booking Voucher to be redeemed within the same calendar year or a full refund.
SUNRIVER
Cancellation and Refund Policy For all Sunriver reservations (Deschutes County), Blue Pacific by Portoro has a 60 day cancellation deadline on all Off-Peak & Ski-Season reservations and a 90 day cancellation deadline on all Peak Season reservations [Peak: Holiday/Summer Seasons (time periods defined below)]. All cancellations must be submitted in writing*. All changes to reservations must also be completed in writing* to BPVR before 60 days prior to arrival for Off-Peak/Ski Seasons and before 90 days prior to arrival for Peak Seasons. Guests who cancel on or after the cancellation deadline date are responsible for the full payment of the reservation.
*Via email message or standard mail; text messages do not apply.
Off-Peak/Ski
Over 60 days prior to arrival, full refund of all monies paid less 15% cancellation fee of total reservation
On or after 60 days prior to arrival, reservation will be non-refundable
Peak: Summer [Approximately Early June through Labor Day]
Over 90 days prior to arrival, full refund of all monies paid less 20% cancellation fee of total reservation
On or after 90 days prior to arrival, reservation will be non-refundable
Blue Pacific by Portoro strongly recommends that guests consider the purchase of the travel insurance/protection option provided by BPVR at the time of booking. Guest acknowledges that travel insurance/protection information has been provided by Blue Pacific by Portoro to the Guest for review and purchase. Travel insurance/protection is available for purchase up to 30 days prior to Guest arrival date.
PLANNING FOR YOUR STAY
Written directions to the property are included in the check-in information that is emailed to you two weeks prior to arrival. Please call us with any questions.
(We provide Maps! - See Oregon Coast, See Sunriver)
Oregon Coast
International Airports:
Eugene Airport - Eugene, OR ( EUG / KEUG ) 105 Miles (1hr 45min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 109 Miles (1hr 50min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 122 Miles (2hr 2min)
Roberts Field - Remond, OR ( RDM / KRDM ) 189 Miles (3hr 9min)
Local Airports:
Newport Municipal Airport - Newport, OR ( ONP / KONP ) 30 Miles (30min)
Tillamook - Garibaldi, OR ( VWG ) 41 Miles (41min)
McMinnville Municipal Airport ( QMC ) 54 Miles (54min)
McNary Field - Salem, OR ( SLE / KSLE ) 62 Miles (1hr 2min)
Corvallis Municipal Airport - Corvallis, OR ( CVO / KCVO ) 80 Miles (1hr 20min)
Sunriver
Roberts Field - Remond, OR ( RDM / KRDM ) 33 Miles (33min)
Klamath Falls Airport - Klamath Falls, OR ( LMT / KLMT ) 135 Miles (2hr 15min)
Eugene Airport - Eugene, OR ( EUG / KEUG ) 148 Miles (2hr 28min)
Rogue Valley International-Medford Airport - Medford, OR ( MFT / KMFR ) 161 Miles (2hr 41min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 176 Miles (2hr 56min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 228 Miles (3hr 48min)
CHECKING IN (Arrival)
Your door code is included in your check-in details. -- Don't worry! We send the text 2 weeks prior to your stay, a reminder 3 days prior, AND a welcome text just in case! You can also contact our office to resend your text/link should you accidentally lose/delete the text, call/text our office: (503) 362-2965.
Your door code is included in your check-in details. -- Did you not receive the text message? -- Don't worry! We send the text 2 weeks prior to your stay, a reminder 3 days prior, AND a welcome text just in case! You can also contact our office to resend your text/link should you accidentally lose/delete the text, call/text our office: (503) 362-2965.
DURING YOUR STAY (Assistance)
PROPERTY INFORMATION
Coast
Ahoy Boat & RV Storage LLC - Ph# 541-994-7827 (Lincoln City)
Lincoln City & Lighthouse 101 Storage - Ph# 541-996-3555 (Lincoln City)
Depoe Bay Storage - Ph# 541-765-2353 (Depoe Bay)
Sunriver
RV/Boat Short Term Storage - Ph# 541-593-2411 (Sunriver -- 57455 Abbot Drive)
PROPERTY AMENITIES
Our Oregon Coast kitchens are equipped with many items and appliances you would need to cook a snack or nice meal, though pantry items not be readily available. While Blue Pacific by Portoro makes recommendations to all property owners about what to outfit a kitchen with, it is up to the individual homeowner to stock the kitchen. If there is something special you need to prepare a family recipe or a meal you are counting on, better be safe and bring it, or call our office to ask.
Our Sunriver kitchens are incredibly well equipped, but we do not monitor spices and oils in the homes as they vary. All houses have a basic spice set and then an area where guests leave spices and cooking basics to share with other guests, but we do not track those items. If you have specific spices or oils you need, we recommend bringing them with you or checking out the house and then shopping for them locally at one of the grocery stores in Sunriver.
(Need groceries or supplies? See Oregon Coast, See Sunriver)
** Please Note: Guests cannot bring or use their own personal BBQ/grill in Blue Pacific properties due to HOA restrictions and for guest safety.
Units/Homes with BBQs
Depoe Bay: Captain's Choice, Coastal Breakers, The Beacon, Whaler's View, Whaler's Loft
Lincoln City: All Lincoln City Properties
Sunriver: All Sunriver Homes
Lincoln City
The Pacific Winds Condominiums complex offers an onsite indoor pool. (Temp avgs. about 84° or warmer.)
Depoe Bay
The Village at North Pointe complex offers an onsite indoor pool. (Temp avgs. about 84° or warmer.)
Sunriver
Our Sunriver homes all offer SHARC unlimited use passes that include: (open year round) indoor and outdoor recreation pools, outdoor adult hot tub, outdoor lazy river, two water slides, tot pool and sand play area, cafe, picnic area, playground, basketball court, bocce ball court, year-round tubing hill and warming pavilion, event/meeting rooms and outdoor amphitheater.
(Please Note: Per the Sunriver HOA, the SHARC passes no longer include the North Pool.)
(See Oregon Coast, See Sunriver)
TRAVEL GUIDE
Oregon Coast
International Airports:
Eugene Airport - Eugene, OR ( EUG / KEUG ) 105 Miles (1hr 45min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 109 Miles (1hr 50min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 122 Miles (2hr 2min)
Roberts Field - Remond, OR ( RDM / KRDM ) 189 Miles (3hr 9min)
Local Airports:
Newport Municipal Airport - Newport, OR ( ONP / KONP ) 30 Miles (30min)
Tillamook - Garibaldi, OR ( VWG ) 41 Miles (41min)
McMinnville Municipal Airport ( QMC ) 54 Miles (54min)
McNary Field - Salem, OR ( SLE / KSLE ) 62 Miles (1hr 2min)
Corvallis Municipal Airport - Corvallis, OR ( CVO / KCVO ) 80 Miles (1hr 20min)
Sunriver
Roberts Field - Remond, OR ( RDM / KRDM ) 33 Miles (33min)
Klamath Falls Airport - Klamath Falls, OR ( LMT / KLMT ) 135 Miles (2hr 15min)
Eugene Airport - Eugene, OR ( EUG / KEUG ) 148 Miles (2hr 28min)
Rogue Valley International-Medford Airport - Medford, OR ( MFT / KMFR ) 161 Miles (2hr 41min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 176 Miles (2hr 56min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 228 Miles (3hr 48min)
(See Oregon Coast, See Sunriver)
(See Oregon Coast, See Sunriver)
CHECKING OUT (Departure)
OREGON COAST,COMMON QUESTIONS
NW 15th Street – The most accessible tidepool location in Lincoln City is at the 15th Street beach access. These tidepools are located at the ocean edge, a straight shot from the beach access. There is ample street parking as well as a public parking lot nearby. Parking on the beach within a permitted area is allowed—just keep an eye on ocean conditions before driving down.
Forgarty Creek Beach - This state park is one oddball beach, especially on the northern cove end. Some bizarre caves and striking, ancient skeletons embedded in the rocks abound here. Some tide pools can be found at certain conditions.
SUNRIVER, COMMON QUESTIONS
- Sunriver also offers rental options: CLICK HERE
Our homes offer SHARC passes that provided unlimited day access (one pass per person per day), you will receive a wrist band at the SHARC when you display your pass. As long as you leave your wrist band on, you may come and go throughout the day. (Remember to retrieve your home's pass when you leave.)
- Want to take a shuttle rather than drive? CLICK HERE
- Looking for snow equipment rentals? CLICK HERE)